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FAQs Hardware

• If my player is not connected to the internet, will it work?

  Yes, once DisplayMapper is running it doesn’t require connectivity. The content is stored locally on your device. You need your player to be connected for mapping, support, license management or any content updates.
• What Android players work?

  We recommend the Rikomagic 902 MkII, however any Android device with 5.0 and above, 2 Gb RAM and 16Gb Memory (depending on how much content you wish to use) with a full HD -1080p output will work.
• Can I use any type of projector?

  Yes you can, we recommend the use of Laser/LED projectors for their long life but any projector with a bright enough output will be sufficient.
• What lumen level projector should I use?

  This will depend on where the content will be playing, but generally for a daylight visible projection in retail you will need around 5000 lumens per sq. metre. For darker environments you may well be able to use lumen levels as low as 200, please contact us for advice. This can be calculated by dividing the projector lumen output by the area to be projected onto.
• Do I need an internet connection for installation?

  Yes, but once the content has been mapped and downloaded to the player and is playing correctly, this internet connection may be removed. However this will remove the ability to control the projector and to monitor the system.
• What type of internet connection is required?

  The Rikomagic, like many small format Android PC's is able to use wired or Wi-Fi connections. Additionally the USB ports may be used for 3/4G data modems.
• How do I turn the projector on/off?

  You will need to connect the serial port of the projector to one of the USB ports on the Android player, via a USB to serial converter which is readily available in most electronic shops or on Amazon. We recommend the use of the Prolific USB to serial converter.
• Can I use any USB Camera?

  Yes you can use nearly all USB camera models. Our recommended camera would be the Microsoft LifeCam HD3000

FAQs Software

• How do I download the Android app?

  This is available on the Google Play
• The Android app takes over my device, is this correct?

  Yes this is correct. As this app is designed for the retail environment it is essential that it is playing when required and no other application can interrupt the mapped video playback.
• How do I stop the app from working?

  Right click in the bottom left hand corner and select your shut down option from the menu. Remember to restart the app once you have finished.
• I have forgotten my user name/password. What do I do?

  Please contact us using the contact details shown on the website and we will reset your details for you.
• Can I have multiple users on my account?

  Yes you may, however ensure you are only giving control to those that need it. Please contact us to add multiple users to your account.
• How do I add players/move players to a group?

  Please drag the players, in the tree directory on the left hand side to the correct group.
• Do I have to buy the content from you?

  No. Content can be produced on any suitable software such as After Effects, Cinema4D, Maya etc., as long as it is made to the downloaded template of your choice. The system has been built so that content from any source can easily be used with the system.
• What format should the content be in?

  The content needs to be 1920 x 1080 in size (full HD) and using the H264 mp4 codec and 25 frames per second.
• How do I add media to a player?

  Click on the player name and a pop up box will appear, allowing you to add media and associate it with the correct template.
• Can I update the content on several players at the same time?

  Yes. By selecting the check marks to the right of each player in the Dashboard and then selecting Content Manager you can update content on several players at the same time.